Are You Connecting With Your Customers (In Every Way Possible?) - GoValue SA Skip to content

Are You Connecting With Your Customers
(In Every Way Possible?)

Getting your customers to LOVE your business shouldn’t be hard.
 
If you have an amazing personality as a business owner, with friendly staff and the ambition to build a strong business that serves your customers beautifully… why not communicate that? It’s simply a matter of injecting more your personality into your business, and breathing life into your brand – with 3 ways you probably have heard of.
 
Are you:
Calling your clients, to check in on whether your service/product is STILL helpful, even after the sale is done?

This is a simple customer service hack. It allows your customers to feel heard, gives you vital information about how you can help them better, AND a chance for the customer to give you a testimonial. It's as simple as a phonecall.

Mailing your current customers, with helpful tips that'll keep them out of danger when dealing with your industry?

You can use Facebook/ LinkedIn/ Google to get traffic towards your branding – but in the end, that traffic is not yours to keep. This is why we recommend building your own list of happy customers, open to receiving emails from you, designed to be genuinely helpful when they want to learn something. Consider getting a mailer service to collect and store your customers' info more securely.

Positioning yourself as someone they can ask ANY question, and get the answer they need to move forward?

This "positioning" takes place in multiple ways. First, the branding and marketing you do needs to be excellent and convey your understanding of your customer's pressing issues (and how to solve them.)

Next, your physical service needs to be a high-quality, where no stone is left unturned and they feel HEARD and SERVED.
 
Last, it needs to be 100% clear that you are the go-to person to ask any questions they may have (no question is a stupid question!)… and that’s positioning.
 
There are a myriad of ways to connect – but the question comes up again and again – is your business reflecting these methods in a tangible, systematic way? If you have questions – feel free to message our team at GoValue to help for branding and online advertising assistance 😎
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